Question 1

Transparent Pricing: No Hidden Charges or Service Tax/VAT at RockHoster

Accepted Answer

Introduction: RockHoster takes pride in providing transparent and straightforward pricing for its hosting services. As a customer-oriented web hosting company, RockHoster ensures that there are no hidden charges in its pricing structure. This knowledgebase article clarifies that RockHoster does not apply any service tax or value-added tax (VAT) to its services, offering customers a clear and hassle-free billing experience.

No Hidden Charges at RockHoster: When choosing a hosting provider, it is essential to consider the total cost involved, including any potential hidden charges that may be added to the final bill. At RockHoster, customers can rest assured that the pricing is transparent, and there are no hidden charges associated with their services.

Service Tax and VAT Exemption: RockHoster goes the extra mile to make its pricing structure even more customer-friendly by exempting customers from any service tax or value-added tax (VAT). This means that the prices displayed for the hosting services on the RockHoster website are the final prices that customers will be charged. There are no additional taxes or charges applied during the checkout process.

Benefits of No Hidden Charges: By eliminating hidden charges, RockHoster aims to provide a seamless and transparent billing experience for its customers. The benefits of this approach include:

Clear Cost Calculation: Customers can accurately calculate the cost of their hosting services without the worry of ad

Question 2

How long does it take order to get activated?

Accepted Answer

RockHoster, a leading web hosting company, strives to provide efficient and quick services to its customers. Activation time for newly placed orders is a crucial aspect of the hosting experience. This knowledgebase article outlines the typical activation time for RockHoster orders, emphasizing that activation is usually instant, with customers receiving an email containing their service details. However, it also acknowledges that in certain cases, activation may take up to 12-24 hours.

Activation Time for RockHoster Orders: RockHoster aims to activate orders promptly, ensuring customers can swiftly access their hosting services. In most cases, the activation process is instant, resulting in immediate availability of the ordered services. Once an order is successfully placed and payment is confirmed, customers can expect to receive an email containing the necessary details to access their services. This email typically includes information such as login credentials, control panel access, and other relevant service details.

However, it is important to note that while activation is usually instantaneous, there may be instances where activation experiences slight delays. Factors that can contribute to these delays include:

Verification Process: To maintain the security and integrity of its services, RockHoster may have specific verification procedures in place. In certain cases, additional verification steps may be required for an order. These steps are necessary to

Question 3

How to Reset the Password of Your RockHoster Account

Accepted Answer

Introduction: Forgetting your RockHoster account password can be frustrating, but the good news is that you can easily reset it using the password reset functionality provided by RockHoster. This knowledgebase article will guide you through the steps to reset your RockHoster account password.

Step 1: Accessing the Password Reset Page

Open your preferred web browser (e.g., Google Chrome, Mozilla Firefox, etc.).
In the address bar, enter the following URL: https://rockhoster.com/cloud/password/reset
Press Enter to navigate to the RockHoster password reset page.

Step 2: Initiating the Password Reset Process

On the password reset page, you will be prompted to enter the email address associated with your RockHoster account.
Enter the email address you used during the registration process into the designated field.
Double-check that you have entered the correct email address to ensure a successful password reset.

Step 3: Requesting the Password Reset Email

After entering your email address, click on the "Reset Password" or "Submit" button.
RockHoster will then send an email to the provided email address with instructions on how to reset your password.

Step 4: Checking Your Email

Access your email account that corresponds to the email address associated with your RockHoster account.
Open the email from RockHoster with the subject line containing password reset instructions. Be sure to

Question 4

How to Login to Your RockHoster Account

Accepted Answer

Introduction: Logging into your RockHoster account is essential for managing your hosting services, accessing your control panel, and performing various administrative tasks. This knowledgebase article will guide you through the steps to successfully log in to your RockHoster account.

Step 1: Accessing the RockHoster Website

Open your preferred web browser (e.g., Google Chrome, Mozilla Firefox, etc.).
In the address bar, enter "www.rockhoster.com" and press Enter.

Step 2: Navigating to the Login Page

On the RockHoster homepage, locate the "Client Area" or "Login" link. It is usually positioned at the top right corner of the page.
Click on the "Client Area" or "Login" link to proceed.

Step 3: Entering Your Login Credentials

On the login page, you will be prompted to enter your login credentials.
Enter your "Email Address" associated with your RockHoster account. Make sure to provide the correct email address you used during the registration process.
In the "Password" field, enter the password that you set during the account creation.
If you wish to bypass the login process in the future, you can check the "Remember Me" option. Note that this is not recommended if you are using a shared or public device.

Step 4: Verifying Your Identity

Some hosting providers, including RockHoster, may implement additional security measures such as captcha verification or two-factor authentication (2FA).
If prompted, complete the captcha or en

Question 5

Accepted Payment Currencies at RockHoster

Accepted Answer

RockHoster accepts a range of currencies to facilitate smooth transactions for customers worldwide. The following currencies are commonly accepted at RockHoster:

United States Dollar (USD): As a widely recognized global currency, RockHoster accepts USD for all its services. Customers can make payments in USD using various payment methods supported by the company.
Indian Rupee (INR): RockHoster acknowledges the significance of the Indian market and accepts INR as a payment currency. Indian customers can conveniently make payments in their local currency while availing RockHoster's hosting services.
Euro (EUR): Being a major currency used across Europe, RockHoster accepts EUR as a payment currency. Customers from European countries can make payments in Euros, providing them with a seamless payment experience.
Australian Dollar (AUD): RockHoster caters to customers in Australia and recognizes the importance of the Australian Dollar. As a result, AUD is an accepted payment currency, enabling customers from Australia to make transactions in their local currency.
Canadian Dollar (CAD): For customers located in Canada, RockHoster accepts CAD as a payment currency. This facilitates convenient payments for Canadian customers without the need for currency conversion.
British Pound (GBP): RockHoster acknowledges the widespread usage of the British Pound and accepts GBP as a payment currency. Customers from the United Kingdom and other regions u

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